Question 1

Do I need my own equipment to play?

Accepted Answer

No, you don't! While you are welcome to bring your own gear, paddles and balls are available on-site for free for all players.

Question 2

How early can I book a court?

Accepted Answer

You can book up to 7 days in advance. Slots open daily at our rollover time of 8:00 AM. We suggest booking early for peak hours (mornings and weekends).

Question 3

Can I cancel or get a refund after booking?

Accepted Answer

No, all customer-confirmed bookings are 100% non-refundable and non-reschedulable. If Baseline Arena cancels a booking due to weather or maintenance, we will issue 100% wallet credits.

Question 4

How do wallet credits work?

Accepted Answer

If we have to close the courts (force majeure), equivalent credits are added to your phone's wallet. They will be applied as an automatic discount on your very next booking.

Question 5

What footwear is required?

Accepted Answer

Non-marking sports shoes are strictly mandatory on our Pro Cushion courts to preserve the professional grip and prevent scuffing. Casual shoes, sandals, or heels are not permitted.

Question 6

Can I host a corporate event or private tournament?

Accepted Answer

Yes! We support group bookings and private events. Please fill out our contact form below or reach out via email/phone to discuss custom arrangements.

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